Short answer: Redesign jobs around outcomes, not tasks; teach teams how to use AI responsibly; and share the wins.
Moves that work
- Training: Short, role-based sessions (sales, support, finance) with real examples and safe prompts.
- Guardrails: A one-page “how we use AI here” policy.
- Job design: Let AI handle first drafts; people do reviews, decisions, and customer empathy.
- Metrics: Reward outcomes (faster turnaround, fewer errors), not hours spent.
Example
- Finance uses AI to draft monthly variance notes; analysts review and explain the “why.” Close time shrinks; insight quality improves.
