Oy Gevalt! Techy Kvetchings

Liat Ben-Zur's musings on disruptive tech trends, product building and leadership

10 Essential Mental Models for Product-led Growth: Real-World Examples

Product-led growth (PLG) has become an increasingly popular go-to-market strategy, fueled by the success of numerous companies that have utilized their products as the primary driver of customer acquisition, conversion, and expansion. A few key mental models can greatly improve your success with a product-led growth approach. To illustrate how these mental models have been employed in practice, let’s examine real-world examples of successful companies that have harnessed these frameworks to propel their growth.

1. The 80/20 Rule (Pareto Principle):

 Identify the most important product features or functionalities that drive 80% of the value for users. Focus on perfecting those features and ensure they are easy to discover and use. This mental model is critical for driving focus. Otherwise product, growth and marketing teams are chasing too many different  backlog items and not driving meaningful impact or growth. This focus on core features ensures that companies maximize the value they provide to users, enhancing user experience and fostering loyalty.

Example : Dropbox identified that the primary value for its users lay in simple, reliable file storage and sharing. By perfecting these core features and making them seamless across devices, Dropbox addressed the 20% of features that generated 80% of user satisfaction and achieved widespread adoption.

2. The Hook Model:

The Hook Model is vital as it helps businesses create products that encourage habitual use. By establishing a loop of triggers, actions, rewards, and investments, companies can create strong user engagement, retention, and referrals. This model is especially relevant in today’s competitive market, where maintaining user attention is critical for sustained growth and success.

Example : Instagram uses the Hook Model to create user habits through a loop of triggers, actions, rewards, and investments. Users are triggered to check their feed, take action by scrolling and engaging, receive rewards in the form of likes and comments, and invest by posting their own content. This loop keeps users engaged and returning to the platform.

3. Frictionless Onboarding:

Frictionless onboarding is crucial because it maximizes the likelihood that users will adopt and continue using a product. By minimizing barriers to entry and ensuring a smooth, intuitive user experience from the outset, companies can quickly demonstrate their product’s value. This ease of use can lead to increased user satisfaction, higher conversion rates, and improved word-of-mouth referrals.  

Example : Canva makes it easy for users to start designing by offering a wide selection of pre-built templates, a simple drag-and-drop interface, and free access to basic features. This frictionless onboarding process enables new users to quickly create professional-looking designs without prior experience, driving adoption and growth.

4. A/B Testing:

A/B testing is important because it enables data-driven decision-making and optimization. By systematically testing different variations of product features, marketing materials, or user experiences, companies can identify the most effective approaches and make informed adjustments. This iterative process can lead to increased user engagement, higher conversion rates, and ultimately, better product performance.

Example : Booking.com is known for its data-driven approach and extensive use of A/B testing. The company continuously tests various aspects of its website, such as layout, copy, and design, to optimize user experience and drive higher conversion rates.

5. Network Effects:

Leverage the value created by increased usage of your product to encourage new users to join and existing users to stay engaged. This can be done through social sharing, collaboration features, or integrating with other platforms. Network effects are essential as they can create a self-sustaining cycle of growth. As more users join a platform or use a product, its value increases for existing users, encouraging further adoption and user retention. Companies that can harness network effects can achieve rapid growth and establish a strong market position, as competitors may struggle to match the value provided by an ever-growing user base.

Example: WhatsApp leverages network effects by making it easy for users to invite and connect with friends, family, and colleagues. As more users join the platform, its value increases for existing users, creating a virtuous cycle of growth and user acquisition.

6. Customer Feedback Loop:

The customer feedback loop is vital because it ensures that businesses remain responsive to user needs and preferences. By actively listening to customer feedback and incorporating it into product development, companies can continuously iterate and improve their offerings. This process helps maintain product-market fit and adapt to changing market dynamics or user expectations.

Example : Airbnb’s product development has always been driven by customer feedback. The company actively collects feedback from hosts and guests and uses it to iterate on features and user experience. This customer-centric approach has enabled Airbnb to continuously improve its platform and maintain a strong market position.

7. The Flywheel Effect:

Create a self-sustaining growth engine where your product’s success attracts more users, which in turn improves the product and continues driving growth. The Flywheel Effect is important because it creates a self-reinforcing cycle of growth. By focusing on key aspects of a product or service that drive user satisfaction and success, companies can attract more users, generate more value, and invest in further improvements. This positive feedback loop can lead to accelerated growth and long-term competitive advantage.

Example : Amazon has harnessed the Flywheel Effect to create a self-sustaining growth engine. By focusing on customer experience, selection, and price, Amazon attracts more customers and sellers to its platform. This increased usage leads to economies of scale, which allows Amazon to reduce costs and invest in further improvements, driving even more growth.

8. Growth Metrics:

Focus on key performance indicators (KPIs) that are most relevant to product-led growth, such as user activation, retention, and referral rates. Regularly track and analyze these metrics to inform your strategy. Growth metrics are essential because they allow businesses to quantify their performance and make data-driven decisions. By closely monitoring KPIs related to product-led growth, such as user activation, retention, and referral rates, companies can identify areas for improvement and optimize their strategies. This focus on data-driven insights helps ensure that resources are allocated effectively and that growth efforts yield the desired results.

Example : Spotify closely monitors key performance indicators (KPIs) such as user activation, retention, and referral rates. By using these metrics to inform its strategy, Spotify has been able to fine-tune its product and marketing efforts, leading to impressive user growth and market dominance.

9. Iterative Development:

Embrace an agile approach to product development, allowing for rapid adaptation based on user feedback, market conditions, and new insights. Iterative development is crucial because it enables companies to remain agile and responsive to changing market conditions, user feedback, and new insights. By adopting a flexible approach to product development, businesses can rapidly adapt and refine their offerings, ensuring that they remain competitive and innovative. This adaptability can lead to sustained growth and success in dynamic markets.

Example : Netflix embraces an agile approach to product development, allowing it to rapidly adapt based on user feedback, market conditions, and new insights. This iterative mindset has enabled Netflix to evolve from a DVD rental service to a global streaming giant with an ever-expanding library of original content.

10. Jobs-to-be-Done (JTBD):

JTBD is crucial because it enables businesses to identify the core needs and problems that customers face. By addressing those needs with a product or service, companies can create value for their target audience. The JTBD framework helps businesses stay focused on delivering solutions that genuinely resonate with customers, improving product-market fit and driving customer satisfaction.

Example : Slack understood that its target customers needed a better way to communicate and collaborate within teams. By focusing on the job-to-be-done (streamlining team communication), Slack created a product that centralized conversations, file sharing, and integrations with other tools, thus addressing a crucial need in the market.

In short, internalizing these mental models, you can build a product-led growth strategy that’s more likely to succeed in driving user adoption, engagement, and expansion.

Leave a Reply

About Me

Liat Ben-Zur is a highly accomplished business builder and transformation leader with over 25 years of experience in product innovation, mobile and IoT disruption, and consumer and B2B growth. Her leadership roles at Microsoft, Royal Philips, and Qualcomm have driven digital transformations, launched numerous connected AI and IoT products, and built inclusive company cultures. A believer in user-centric technology, Liat has been recognized with multiple awards for her contributions to the industry. Liat holds an MBA from UCLA’s Anderson School of Management and a BSEE from UC Davis, and is involved in various boards and advisory roles, helping leaders around the world use AI to reshape their industries.


%d bloggers like this: